Our Vetting Process

We reject more firms than we accept. Every panel solicitor passes four stages.

Stage 1: Regulatory compliance — current SRA or CLC registration, verified before listing, re-checked quarterly.

Stage 2: Communication standards — mystery-shopped for responsiveness. Initial enquiry response within 4 hours. Client calls returned within 24 hours. Weekly progress updates standard.

Stage 3: Pricing transparency — fully itemised fixed-fee quotes only. No vague estimates, hourly billing, or hidden supplements.

Stage 4: Ongoing satisfaction — client reviews, complaint rates, and completion timelines monitored monthly. Firms falling below threshold receive a 30-day improvement window.